If 20 business days from the date you received the shipping confirmation passed, your order might got delayed for one of the following reasons:
- Billing and shipping addresses are not the same.
- Order is pending a security verification and approval.
- Product stock issues.
- An order which requires special customization.
- High volume of sales in holiday seasons
- Your order is shipped to a country different from US, UK, AUS, France. Orders shipped to rest of the world might take up to 35 business days.
If it does not arrive by 8 weeks upon ordering, we can help reship your order or refund guaranteed! :)
To find out more about your order status please contact us at firstname.lastname@example.org
Yes. In the rare case you're not 100% satisfied with the product(s), you may return it for a full refund or exchange it for the same product within 14 days from the day it was received. Alternatively we can issue you a store credit to place another order.
To begin a return please visit the returns page.
Please note that Delivery fees are not eligible for refunds.
Items must be returned to us unused with all labels still attached. Returns that do not meet our policy will be sent back to the customer.