Below FAQ are some common concerns of our clients, if you have other questions, please just contact us.
Yes we do ship EVERYWHERE and shipping is FREE in 99.9% of cases!
See the corresponding answer in the Shipping section.
See the corresponding answer in the Shipping section.

If 20 business days from the date you received the shipping confirmation passed, your order might got delayed for one of the following reasons:

- Billing and shipping addresses are not the same.

- Order is pending a security verification  and approval.

- Product stock issues.

- An order which requires special customization.

- High volume of sales in holiday seasons

- Your order is shipped to a country different from US, UK, AUS, France. Orders shipped to rest of the world might take up to 35 business days.

If it does not arrive by 8 weeks upon ordering, we can help reship your order or refund guaranteed! :)

To find out more about your order status please contact us at

In order to provide the best prices and flexible international shipping options all orders are shipped directly from our partnered factories in Europe, USA and Asia. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address was provided or because of refusal to pay import taxes. In case you did not receive your item, you have the right to request a refund or re-shipment within 90 days of placing the order. Orders that fall outside the 90 day period are not eligible for refunds or re-shipments.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country (very rarely this happens).
We ship from different parts of the world using different carriers so some items might arrive earlier than others. As well, often times some parcels experience shipping delays while others do not. If you'd like to know the status of your other items, please email us with your name and order number.
If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.

Yes. In the rare case you're not 100% satisfied with the product(s), you may return it for a full refund or exchange it for the same product within 14 days from the day it was received. Alternatively we can issue you a store credit to place another order.

To begin a return please visit the returns page.

Please note that Delivery fees are not eligible for refunds.

To begin a return please visit the returns page.
In the rare case you receive a faulty product or the product was shipped in a different size than the one ordered, MOFFT will support the return costs. If you choose to return an item for other reason than that, the return costs will be supported by the customer.
Yes. If your purchase isn't quite right you have 14 days from the date you received your order to exchange or return. In order to begin an exchange please email us at and we will send you the instructions.

Items must be returned to us unused with all labels still attached. Returns that do not meet our policy will be sent back to the customer.

You may choose any carrier of your choice but please note that we strongly suggest providing a tracking number for the return, as lost in return items are not eligible for reimbursements.
ONLY Paypal, credit card, and debit card (linked to Paypal). No 'mailed cash' or bank transfers, etc.
We respect your privacy. We never share your information with any third party. You can read the full Privacy Policy here.
es. All orders placed at Favy are backed by our 100% Money-Back Guarantee. Moreover, orders paid via Paypal are also backed by Paypal's Buyer Protection Program. Find out more here.
Yes, you may request order cancellation within 24 hours of purchase. Please note: if your order is marked as shipped within 24 hours of purchase it is not eligible for cancellation. In such case you may return it once it arrives to you.
Your refund will either be credited to the original payment method or Favy accountcredit and will include shipping costs for faulty items or for orders cancelled under the ICACRs only. Shipping costs will only be refunded for faulty items only. If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through Favy. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.